Terms and conditions

About Fiori Moss AS (org. no. 924 729 473)

The company is registered in 1530 Moss, Norway. Our postal and business address is Th. Petersons gate 6, 1530 Moss.
If you wish to contact us, please send an email to [email protected] with your inquiry and contact details, and we will respond shortly.

Orders

When your order is completed, an order confirmation will be sent to your email address. The confirmation includes information about the product(s), price, billing details, and delivery address.

If you notice any errors in the order confirmation, please contact us immediately at [email protected].

Delivery

Our standard delivery time is 2–7 business days.
Please note: Orders placed during weekends are shipped the following Monday.

If your delivery is delayed (and we have not informed you of extended delivery time), please contact us at [email protected].

Prices

All prices in the online store are listed in NOK, and include 25% VAT.

We reserve the right to adjust prices caused by supplier changes, typographical errors, or incorrect pricing due to misinformation.

Right of Withdrawal (Angrerett)

When purchasing goods online, you as a customer have a 14-day right of withdrawal starting from the day you receive the item(s).

5.1 Exercising your right of withdrawal:

You must notify us that you wish to withdraw from your purchase. This message must be sent by email to [email protected]. Your message must clearly state your name, address, email address, order number, and which product(s) the return concerns.

You should return the item(s) to us promptly and no later than 14 days after giving notice.

You are responsible for return shipping costs, delivery, and condition of the product(s) upon return. Items should therefore be returned well packaged and in their original packaging.

We reserve the right to deduct an amount corresponding to the reduction in value of the product caused by handling beyond what is necessary to determine the nature and characteristics of the item.

5.2 The right of withdrawal does not apply to:

• Sealed goods that, for health or hygiene reasons, cannot be returned once the seal is broken.
• Sealed audio/video recordings where the seal is broken.
• Custom-made or personalized products made specifically to your request.
• Services that have been fully performed with your explicit consent and where the right of withdrawal is waived.
• Goods that deteriorate rapidly (e.g., food).
• Single-issue newspapers or magazines.

For more information on the Right of Withdrawal Act, see official consumer resources.

Claims & Complaints (Reklamasjon)

All products are inspected before shipping. If an item is damaged or incorrect upon arrival, we will correct the issue in accordance with Norwegian consumer law, at no cost to you.

You must contact us for approval before returning a defective item.

Complaints must be submitted immediately after the defect is discovered.

6.1 How to proceed with a complaint:

Report any defects to [email protected], including your name, address, email address, order number, and a description of the issue.

If we cannot rectify the defect or replace the item, the purchase amount will be refunded in accordance with current legislation. Return shipping is covered for approved complaints.

We reserve the right to deny complaints if the item shows no defect, or if the issue is not covered under consumer law. Norwegian consumer law applies.

Limitation of Liability

We are not responsible for indirect damages that may occur due to the product.
We are not liable for delays or errors caused by circumstances beyond our control (Force Majeure), such as labor disputes, fire, war, governmental actions, or failure of suppliers.

We are not responsible for changes in product characteristics made by the manufacturer or circumstances outside our control.

Product Information

We reserve the right to typographical errors, product availability issues, and deviations in product imagery. Colors may vary depending on screen settings, photography, and resolution. We always strive to present products as accurately as possible.

Cookies

In accordance with electronic communications regulations, visitors must be informed that cookies are used. Cookies may track browsing behavior. A cookie is a small text file stored on your device to enable various website functions.

You may configure your browser to block cookies. More information about cookies can be found through your national regulatory authority.

Personal Data Protection (GDPR)

By shopping with Fiori Moss, you accept our data protection policy and agree to our processing of your personal data. We protect your privacy and only collect information necessary to process your order. We will never sell or disclose your data to third parties without legal grounds.

Fiori Moss is responsible for processing the personal data you provide. Your personal data is used to manage your order and when you have subscribed to newsletters, marketing or promotional offers.

Below is a summary of how we store and process your data in compliance with GDPR.

10.1 What is personal data?

Personal data includes any information that can directly or indirectly identify a natural person.

10.2 What data do we store?

To process your order and answer questions, we store your first and last name, address, phone number, email address, IP address, and purchase history.

Your information is stored as long as we have a legal basis for doing so—for example, to fulfill our agreement with you or comply with accounting laws.

10.3 Legal Basis

Personal data is processed to fulfill the purchase agreement.
Marketing and promotional communication is processed with your consent.

10.4 What data is shared and why?

10.4.1 Payment Providers

Your name, address, email, and phone number are shared with our payment providers.
If you pay by invoice, your personal ID number may also be stored by the provider.
This data is required to complete the purchase and prevent fraud.
Providers include: Vipps, Klarna, Nets, Svea.

10.4.2 Shipping Companies

To deliver your order, we share your name, address, and contact details with our carriers.
Carriers include: Bring, DHL, FedEx, PostNord, UPS.

10.4.3 Newsletters

If you subscribe to our newsletter, your name and email address are shared with our newsletter provider Wix.

10.5 Right of Access

You have the right to receive an electronic copy of all data held about you.

10.6 Right to Rectification

You can request correction of inaccurate or incomplete data.

10.7 Right to Erasure ("Right to be Forgotten")

You may request deletion of your data at any time.
Exceptions apply when data must be retained to meet legal obligations (e.g., accounting laws).

10.8 Data Protection Responsibility

Fiori Moss is responsible for the storage and processing of personal data and ensures compliance with GDPR.

10.9 How We Protect Your Data

We use industry standards such as SSL/TLS encryption and one-way hashing for secure storage and transfer of sensitive data.
Our platform, Quickbutik, is operated by Quickbutik AB, Sweden.

Changes to Terms & Conditions

We reserve the right to update these terms at any time. Changes will be published on the website and are considered accepted upon purchase or site visit.

Disputes & Governing Law

If a dispute cannot be resolved directly with Fiori Moss, you may contact the Norwegian Consumer Council.
EU/EEA residents may submit complaints via the European Online Dispute Resolution platform.

All disputes concerning interpretation or application of these terms shall be governed by Norwegian law.